Q1: How do I book a class using Hoppr?
After registering for an account, you can purchase a bundle of credits. Each class has a specific credit price. Simply browse available classes, select one you’d like to attend, and your credits will be automatically deducted upon booking.
Q2: How can I purchase a bundle of credits?
To purchase a bundle, log into your Hoppr account and navigate to the “Purchase Credits” section. Choose your desired bundle size, complete the payment process, and your credits will be added to your account. The number of classes your bundle covers will depend on the credit prices of the classes you select, as each class has a different credit value.
Q3: Can I cancel my class booking?
Yes, you can cancel your class booking without losing credits up to 12 hours before the class start time. If you cancel within the 12-hour window, the credits for that class will not be refunded.
Q4: How do I check in for my class?
To check in, visit the studio where your class is held and scan the QR code displayed at the studio premises. This will confirm your attendance for the session.
Q5: What happens if I miss a class?
If you miss a class, the credits for that booking will not be refunded. We recommend cancelling your booking at least 12 hours in advance to avoid losing your credits.
Q6: How do credits work in Hoppr?
Each class has a designated credit price. When you book a class, the corresponding credits are deducted from your balance. Keep track of your credits to ensure you can book your desired classes!
Q7: Can I get a refund for my bundle of credits?
No, bundle purchases are non-refundable. Please choose your bundle carefully before purchasing.
Q8: What is the expiry date for my bundle of credits?
Bundle credits are valid for one month from the date of purchase. Be sure to use them before they expire!
Q9: Can I top up my credits?
Yes, you can top up your credits before the expiry date. However, please note that any additional credits will share the same expiry date as your original bundle, not extend it by 30 days.
Q10: What if I need assistance?
If you have any further questions or need assistance, please contact our support team through the app or visit our website for help. We’re here to ensure you have a great experience with Hoppr!
