Who We Are
Hoppr is a fitness and wellness platform that allows users to explore and book various fitness classes, gyms, and wellness activities in their area, providing a convenient way to stay active and healthy under one bundle.

What Personal Data We Collect and Why We Collect It

Data Collected

  • Personal Information: We may collect information such as your name, email address, and phone number when you create an account or make a booking.
  • Usage Data: We collect information on how you use the app, including your interaction with classes and features, to enhance user experience.
  • Location Data: We may use your device’s location to show nearby fitness options.

How We Use Your Information
We use your personal information for various purposes, including:

  • Service Operations: To manage your bookings, process payments, and customize your experience on Hoppr.
  • Communication: To send updates, reminders, and promotional messages based on your preferences.
  • Customer Support: To assist with inquiries and resolve issues related to your Hoppr account.
  • Marketing: To inform you about new classes, offers, and promotions available through Hoppr.
  • Research and Development: To improve our services and develop new features for our users.

Refunds

Refund Policy
Hoppr offers credit bundles for booking fitness classes. In certain situations, you may be eligible for a refund of your bundle purchase:

  • Eligibility for Refunds: Refunds are available if no classes have been booked, and the credits in your wallet have not expired.
  • How to Request a Refund: To request a refund, please contact customer support at +201002221211.
  • Non-Refundable Credits: Once credits are used to book a class or have expired, they are non-refundable.

We handle refunds with your privacy in mind, ensuring that any financial information used in the refund process is treated with the highest security and confidentiality standards.

Sharing Your Information
We may share your personal information with:

  • Service Providers: Third parties that assist in delivering our services (e.g., payment processors, customer support).
  • Studios and Partners: To facilitate your bookings and enhance service delivery through Hoppr.
  • Business Transfers: In the event of a merger, acquisition, or sale of Hoppr’s business assets.
  • Legal Obligations: To comply with applicable laws or respond to legal requests.

Security of Your Information
At Hoppr, we take reasonable measures to protect your personal information from unauthorized access and disclosure. However, no system can guarantee complete security.

Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Your Rights
Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for processing your data.
  • Object to processing for direct marketing purposes.
  • Request data portability.

For inquiries about your rights, please contact us at info@hoppr.fit.